FitPro subscriptions can be billed either by Apple (for a subscription purchased inside the iOS app) or by Stripe (for a subscription purchased on our website). The rules below differ accordingly.
FitPro Monthly ($12.99 per month; CA$17.99 per month in Canada) and FitPro Annual ($99 per year; the App Store shows your local price) are auto-renewing in-app purchases billed to your Apple ID. Where an introductory free trial is shown at purchase, payment is charged when the trial ends; otherwise it is charged at confirmation of purchase — and then every month or every year thereafter, matching the plan you chose, until you cancel.
Apple, not FitPro, processes all payments and refunds for these purchases. Refund requests are made to Apple at reportaproblem.apple.com and are granted at Apple's discretion — we cannot issue or guarantee a refund on Apple's behalf. Cancel anytime in Settings > Apple ID > Subscriptions, at least 24 hours before the end of the current period. Cancellation stops future charges; access continues to the end of the period you already paid for. Deleting your FitPro account does NOT cancel an Apple subscription and does not entitle you to a refund — cancel with Apple first, then delete your account.
If your subscription was purchased on our website, it is billed by Stripe, and you may request a full refund for any reason within seven (7) days of your first charge. Email support@getfitpro.app from the address on your account and we will issue the refund to your original payment method. Refunds are processed by hand, so allow a few days for us to reply and for Stripe and your bank to post the credit. The 7-day guarantee applies to your first charge only, not to renewal charges; after that window, fees are non-refundable except where required by law. Cancel anytime from Settings -> Manage subscription, which opens the Stripe billing portal.
Please contact us first at support@getfitpro.app. We will always try to resolve a billing issue directly before a formal dispute is opened. For Apple-billed subscriptions, Apple Support is the final authority.